Maybe you should email Rob Denton first as he is the head guy at BS and is Mesanna's boss.
Look, I want better communication from the Dev team and some accountability to timeline and scope, but pulling a "Karen" and asking to speak to the manager? What exactly do you think that's going to accomplish?
Yes, I get the irony of me of all people going "OMG KAREN"
Just to think... it was originally announced for the 20th anniversary and has been being worked on full time essentially for the last 3+ years with nothing to show for it. This year last time people were frustrated that they've not heard much but expected it for the big 25th anniversary announcement. Now we're close to the 26th and still absolutely nothing, LOL.
If the devs did client updates and some NEW content, things we've gotten small tastes of, like thorn->eggs, CC suit equip macros, client resolution adjustment, disable gargoyle flying, etc. expand on stuff like that for 3-5 years the game would be a million percent better off. I seriously think that the devs are just milking this for a few years until they retire.
Thank you for your feedback